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CPA Terminologies

​​Common website terms and what each one means.

The terminology used within the CPA (Consumer Protection Authority) can be a little daunting because many terms are not used in our everyday language. The meaning of some words may change in our daily lives. To have a better understanding of how CPA works, you will need to become familiar with terms that you may not fully understand the meaning of, so to help you CPA compiled a list of commonly used CPA terms with their definition.


The Consumer Protection Authority


Consumers complain against merchants for products or services that don’t meet the agreed or advertised specification or detail.


CPA can receive notifications on suspected misconduct regarding consumer issues, such as expired products or violations of the law…etc.


This service allows suppliers to attain permission to raise the prices of the products they supply.


This process is the collection and publishing of market prices for popular goods every month. It is part of the awareness effort targeting consumers.

 Request CPA's Assistance:

 Consumers and Merchants who are not satisfied with the performance of the CPA can make a Formal Complaint about a specific department.

 Price Index:

 One of the online features provided by CPA through which consumers, retailers, and other stakeholders can see the prices of items registered with CPA.

 Price Observatory:

One of the online features provided by CPA to see prices of items from the international market.


One of the important features through which consumers can complain to retailers under the supervision of CPA and retailers and consumers can resolve their issue within themselves or the consumer can send the complaint to CPA is not satisfied with the solution provided by the retailer.

Consumers' awareness feature provided by CPA which is providing information if some food items, cars, electronic devices, or pharmaceutical items being recalled from the market due to some defects. Before consumers buy it and get in trouble.


Frequently asked questions. A series of commonly asked question which could be possible in everyone’s mind.


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This website is managed by Consumer Protection Authority Oman.
Site last updated: 2/10/2023
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