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The main objective of CPA is to protect consumer rights. In details it Can be found through this link: CPA Objectives
No, and you can refer to the TRA as a concerned party in this sector.
Inform the CPA about the store with name and locaation and its location.
Contact public authority for electricity and water they are the relevant authority in this matter.
Inform the CPA thereof, provide the shop's name, location, as well as a brand to be sure and visited later on by our inspectors.
Line is allocated by the CPA to communicate with the consumer inquiries and lodge complaints in an easy way and at no cost. Hotline: 80079009 or 80077997
You Can replace or recover the value of the defective item within (15) days from the date of purchase provided that the defect is not caused by misuse, and also in the event that the item was still under warranty you can file a complaint with the CPA.
Reporting through free consumer line with surrounding shop name and location, or send the details in private.
The official working hours starts at 7:30 AM until 2:30 PM. But the call center service facility is available to the second half of the evening, as there is a call center and our agents can help you out with your concerns from 8:00 AM till 11:00 PM with the Hotline: 80079009 or 80077997.


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This website is managed by Consumer Protection Authority Oman.
Site last updated: 1/06/2023
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